Return and Exchange

At Ibuki, we want you to shop with confidence. Our return and exchange policy is designed to make the process simple and hassle-free. Returns are accepted within 30 days of purchase for items in original condition with tags attached. To initiate a return, contact our customer service team with your order number and reason for return. Once approved, we'll provide you with return shipping instructions. Exchanges are available for different sizes or colors of the same item within 30 days of purchase. Please reach out to us with your order details and preferred exchange option, and we'll arrange the swap at no additional cost. Items must be unworn, unwashed, and in resalable condition to be eligible. Final sale items and customized products cannot be returned or exchanged. Refunds are processed within 7-10 business days after we receive and inspect your returned item. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product. For questions or to start a return or exchange, please contact our support team. We're here to help ensure your complete satisfaction.